Returns & Exchanges

At Natalino, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return window for all unworn and unwashed garments. If your items aren't quite right, we provide straightforward returns and exchanges to ensure your wardrobe is perfect.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Carefully pack your items in their original packaging with all tags attached to ensure they remain in pristine condition during transit.

• 3.
  Ship Your Items

  Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.