Frequently Asked Questions

Everything you need to know about your Natalino experience.

What is Natalino's shipping policy?

We offer complimentary standard shipping on all domestic orders over $150. International shipping rates are calculated at checkout based on your location and preferred carrier.

How do I return or exchange an item?

We accept returns and exchanges within 30 days of delivery, provided the items are in their original, unworn condition with tags attached. Please visit our Returns Portal to start the process.

Where are your garments manufactured?

Quality and ethics are our priorities. Our collections are designed in-house and produced in small batches by skilled artisans in Italy and Portugal using premium natural fibers.

How do I find my correct size?

Each product page features a detailed size guide with specific garment measurements. We recommend comparing these measurements to your favorite fitting garment for the best results.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.